To avoid misunderstandings during the checkout process, please read and confirm the following rules for purchasing goods on the website of the online store www.rainbow-yarn.com
1. Terms used in the Rules
These General rules for the use of the online store www. Rainbow-yarn.com. Terms used in the Rules
1.1. Client - any natural or legal person who orders the Goods in the online store and is the recipient of the ordered Goods.
1.2. Product - the Product offered by the Seller for purchase in the online store.
1.3. Seller - SIA "Inventa", registration number: LV40103493267, legal address: Ilūkstes iela 101 / 2-72, LV-1082, Riga, Latvia
1.4. Online store - a website on the Internet with the address www.rainbow-yarn.com, where Clients are offered the Goods that can be purchased in the specified online store.
1.5. Order - a Customer's order made in accordance with the Rules for the purchase of the Goods in the online store and delivery to the address specified by the Customer or the reservation of the Goods for receipt at the location of the Goods.
1.6. Delivery service - the partner / partners of the Seller, ensuring the delivery of the Goods purchased by the Client to the address specified by the Client.
1.7. Customer Service is a customer service service owned by the Seller or administered by the Seller, which processes orders placed by Customers, controls their execution, and also provides additional information about the Goods and performs any other tasks related to customer service.
1.8. External sites - other Internet sites that contain links to the online store www.rainbow-yarn.com.
1.9. Parties - the Client and the Seller together, the Party - the Client or the Seller separately.
1.10. Client profile - the Client's profile created on the home page of the online store before placing an Order for the purchase of the Goods.
1.11. Agreement - a contract for the purchase of Goods concluded between the Client and the Seller in the form and procedure established in the Rules, the terms of which are included in the General Rules.
1.12. Password - a code created by the Seller and given to the Client to access the Client's profile on the home page of the online store.
2. Rules - General rules for using the online store and rules for selling the Goods.
2.1. Since the offer to purchase the goods offered by the online store www.rainbow-yarn.com comes via the Internet, in view of Article 10 of the Law of the Republic of Latvia "On Protection of Consumer Rights" (OZPP Law), the agreement between the Internet store www.rainbow- yarn.com and the buyer are treated as a Distance Agreement.
2.2. On the website of the online store www.rainbow-yarn.com all prices for goods are indicated, including VAT 21%. The indicated price does not include the cost of the delivery service.
3.1. When registering as a user of the online store, the Client must provide the following information about himself: name, surname of the Client, delivery address of the Goods, phone number and e-mail address. If the Client is a legal entity, he must provide the following information about himself: company name, registration number, registration number of the VAT payer (if any), legal address, delivery address of the Goods, telephone number, authorized person to contact the Seller, e-mail address , details of the bank current account.
3.2. Only the Client is responsible for the truth of the information specified in the Client's registration application and its compliance with the actual situation.
3.3. After the Client has registered as a user of the online store, the Seller automatically creates a Client profile for him and assigns a password for further use of the Client's profile by sending the password to the Client's e-mail address specified in the Client's registration application.
3.4. The client is responsible for the safety of his password and username and their non-transfer to third parties. If any third party has gained access to the password or username of the Client and thus uses the Client's profile in the online store, the Seller is not responsible for this. The Client is responsible for all damage caused to the Seller in this way and is fully responsible for all obligations assumed by the Client in relation to the Seller.
3.5. If the Client has suspicions about the use of his password and / or username by third parties, the Client undertakes to immediately inform the Seller about this by sending an e-mail to the Client Service from the e-mail address specified in the Client's registration application.
4. Placing an order and deadlines
4.1 The Client can place an Order by selecting any Product specified in the online store and placing it in the shopping cart.
4.2. When placing an order for the Goods, the Client indicates the desired method of delivery of the Goods.
4.3. Depending on the chosen method of delivery of the Goods, the Client simultaneously pays for the cost of delivery of the Goods along with the payment of the cost of the Goods. The cost of delivery of the Goods depends on the selected method of delivery of the Goods. The cost of delivery of the Goods is indicated when ordering the Goods.
4.7. When placing an order for the Goods, the Client is obliged to familiarize himself with these Rules and in a specially designated place to note that the Client has read and agrees with them.
4.8. The Agreement for the Purchase of the Goods "Distance Agreement" comes into force between the Parties at the moment when the Client has sent the order for the Goods to the Seller.
4.9. The Seller in the online store posts information about the Product and its parameters, and also posts a photo of the Product. The product photo is for informational purposes only. Before placing an Order, the Client has the right to contact the Client Service to receive more detailed information about the selected Product and its actual condition.
5. Delivery of the Goods
5.1. The Seller undertakes to ensure delivery of the Goods within 1-3 working days after payment to all regions of the Republic of Latvia. 7-10 days to Baltic and EU regions. The moment of payment for the order of the Goods is considered the moment when the corresponding payment for the Goods is received to the bank account of the Seller.
5.2 The Seller undertakes to ensure the delivery of the Goods within the time specified in clause 5.1 of these Rules. However, the Seller is not responsible for the delay in the delivery of the Goods if this happened for reasons independent of the Seller, which the Seller was not able to influence and / or prevent.
5.3. If the delivery of the Goods is carried out through the mediation of a courier, the Client undertakes to receive the Goods himself at the address indicated by him in the registration application as the delivery address of the Goods. If the Client himself cannot receive the Goods at the specified address, he informs the Seller in writing about the person who will receive the Goods at the time of delivery. In this case, the Client will not be able to further submit any claims and / or objections to the Seller in connection with the fact that the Goods have been transferred to a third party specified by the Client.
5.5 Upon receipt of the Goods, the Client must make sure that the packaging of the Goods is not damaged, which could cause damage to the Goods. If, at the time of receipt of the Goods, the Client states that the packaging of the Goods is damaged, the Client must indicate in the act of receipt of the Goods ascertained damage to the packaging of the Goods or any other ascertained defects. If the Client at the time of receipt of the Goods did not indicate damage to the packaging of the Goods, which, in turn, could cause damage to the Goods, then the Seller is not responsible for damage to the Goods caused by damage to the packaging of the Goods.
5.6. If the Client, upon receiving the Goods, states that the Client has been delivered inappropriate Goods, namely, in the inappropriate assortment, size, color or other quality, the Client immediately contacts the Client Service in writing and informs the Seller about it and uses his own provided in clause 7 of these Rules the right to refuse or the rights provided for in clause 8 of these Rules.
6. Order of payment for the Goods
6.1. The price of the Goods in the online store is indicated with VAT next to each Goods.
6.2. The price of the Goods indicated in the online store is valid on the day of viewing the website of the online store. If the Product has a special price (special offer), then the validity period of the special offer and the special price are indicated next to the relevant Product, and the special price is in force as long as it is indicated next to the specific Product.
6.3. If the price of the Goods indicated in the online store does not correspond to the actual situation, the Seller immediately after receiving the order of the Goods contacts the Client in order to inform the Client about the exact price of the Goods. In this case, the Client has the right to unilaterally cancel the order of the Goods. If the Seller fails to contact the Client in order to inform him about the real price of the Goods, he cancels the corresponding order of the Goods and notifies the Client about this by contacting him at the e-mail address or phone number indicated in the registration application, and also returns the paid cost of the Goods to the Client's current account from which payment for the Goods was received.
6.4. The Client pays for the Goods by choosing one of the payment methods offered by the Seller: by transferring to the Seller's bank account, paying for the Goods by bank card or paying for the Goods in cash at the Seller's branch at the time of receipt of the Goods.
6.5. The Client must immediately pay for the ordered Goods, as well as cover the cost of delivery of the Goods if he pays for the Goods using the Internet Bank, or pays with a bank card, or no later than within 2 (two) business days from the date when he ordered the Goods by choosing other methods of payment for the Goods. If the Client does not pay for the ordered Goods within the specified period, the Order is considered canceled and the reservation of the Goods is automatically canceled.
7. Right to opt out
7.1. The Client has the right to unilaterally withdraw from the contract within 14 (fourteen) calendar days from the date of receipt of the Goods.
7.2. If the Client uses the right of refusal specified in clause 7.1 of the Rules, the Client, within 14 (fourteen) calendar days from the date of receipt of the Goods, sends or delivers to the Seller a written notice to the following e-mail address email@example.com
7.3. The client, in a written notification of the exercise of the right of withdrawal, indicates:
- First Name Last Name
- Order No.
- Order date
notification of the use of the right to refuse and information about the Goods that he wishes to return to the Seller, as well as confirmation that the Client has not used the Goods;
7.4. If the right of withdrawal specified in clause 7.1 of these Rules is used, the Client is obliged to return the Goods to the Seller within 7 (seven) calendar days from the date of sending the notification. by sending it by mail or by courier to the Seller's address: Ilūkstes 101 / 2-72. Riga, LV-1082, Latvia (+37129511242). The Client is responsible for the preservation of the quality of the Goods until the moment the Goods are returned to the Seller.
7.6. The Seller is obliged to immediately, but not later than within 30 (thirty) calendar days from the date of receipt of the Customer's written refusal, return the paid value of the Goods to the Customer, however, the Seller has the right not to return the cost of the Goods paid by him to the Customer until the Customer has returned the Goods or handed over to the Seller documents confirming the return or dispatch of the Goods to the Seller.
7.7. If the Client uses the right of withdrawal specified in clause 7.1 of the Rules, the Client covers all costs associated with sending the Goods to the Seller.
8. Goods inappropriate to the terms of the Agreement
8.1. If the Client believes that he has received the Goods that do not comply with the terms of the Agreement, the Client has the right to file a claim against the Seller in accordance with the requirements of the current regulatory enactments of the Republic of Latvia. The Client has the right to submit such a claim in free form or by filling out a form developed by the Seller.
8.2. exchange the Goods for the same or even equivalent Goods, which will ensure that the Goods comply with the terms of the Agreement;
8.3. cancel the contract for the purchase of the Goods and return the money paid for the Goods to the Client, except in cases where the non-compliance of the Goods with the terms of the Agreement is secondary and does not affect the general ability of the Client to use the Goods.
9. Marketing activities.
9.1. The online store www.rainbow-yarn.com is free to initiate various types of marketing activities, including loyalty programs.
10.1. The guarantee document is an invoice issued by the store, which is prepared electronically and is valid without a signature. Warranty documents are valid only if it is correctly and clearly indicated: product model, date of sale. It is forbidden to make any changes, erase or overwrite any data in the warranty documents - in this case, the warranty will be invalidated.
11. Responsibility of the Parties
11.1. The Client shall indemnify for all losses incurred by the Seller due to the fact that the Client provided the Seller with incorrect information required by the Rules.
11.2. The Seller is not responsible for any losses incurred by the Client if the Client has used the Product in disagreement with the way it is intended to be used.
12. Provision of information and confidentiality
12.1. The Seller has the right to transfer the rights and obligations of the Seller established in the Rules to third parties without obtaining the prior consent of the Client.
12.2. The information provided by the Client to the Seller is considered confidential by the Parties. The Seller is not entitled to transfer confidential information to any third party without obtaining the prior consent of the Client, except for the cases specified in the Rules and regulations of the Republic of Latvia.
12.3. The Client agrees and grants the Seller the right to process the information provided by the Client, including collecting, registering, storing, accumulating, transforming, using, transferring, disclosing, deleting, blocking data about the Client, without obtaining a separate consent from the Client to transfer the Client's data to merchants belonging to one concern with the Seller, and the Seller's business partners involved in the delivery of the Goods.
12.4. The seller has the right to use technologies "Cookies".
12.5. The seller has the right to receive information about the IP addresses of visitors to the online store. This kind of information is not used to personally identify visitors.
13. Procedure for resolving disputes
13.1. Disagreements and disputes between the Parties shall be resolved through negotiations. If the Parties cannot reach an agreement through negotiations, the Party sends a written claim to the other Party. In the claim, the Party sets out the situation and attaches documents to it substantiating the claim.
13.2. The parties shall resolve mutual disagreements and disputes in confidence. Defined in this clause does not limit the right of the Parties to apply to the court or the competent state authorities.
13.3. If the Parties do not reach agreement in accordance with the procedure established in clause 13.1 of the Rules, disputes related to the fulfillment of obligations established in the Rules and their validity shall be resolved by the Parties in the court of the Republic of Lithuania by agreement. Disputes between the Parties are resolved in accordance with the current regulatory enactments of the Republic of Lithuania.
13.4. If the court finds invalid any of the clauses of the Rules, the rest of the terms of the contract remain in force.
14. Other rules
14.1. These Rules and other information related to the purchase of the Goods is available on the website of the online store www.rainbow-yarn.com, and it can also be obtained by calling the phone numbers indicated on the website of the online store during the work of the Seller.
14.2. You can get all the above information, as well as contact the Seller in Latvian and Russian.
14.3. For direct communication with the online store www.rainbow-yarn.com, you can write to e-mail - changes in the system occur within 24 hours.
14.4. According to the legislation of the Republic of Latvia, concluded agreements with buyers are kept by SIA "Inventa" for accounting purposes.
15. Normative documents.
15.1. Patērētāju tiesību aizsardzības likums. (Law of the Republic of Latvia "On Protection of Consumer Rights").
15.2. MK 2006.gada 1. augusta noteikumi Nr. 631 “Kārtība, kādā piesakāms un izskatāms patērētāja prasījums par līguma noteikumiem neatbilstošu preci vai pakalpojumu”. (Regulations of the Cabinet of Ministers of the Republic of Latvia No. 631 of August 1, 2006 “Procedure for filing and considering consumer claims to goods and services that do not meet the terms of the contract”).
15.3. MK 2014.gada 20.maija noteikumi Nr. 255 “Noteikumi par distances līgumu”. (Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 dated May 20, 2014 "On distance contracts").